We integrate Microsoft Teams calls + Salesforce directly without an extra phone system
Mirage is a connector that makes Teams calls happen inside Salesforce:
reps handle inbound & outbound calls in one click, the right records pop up, and details, notes, transcriptions, and performance metrics are logged automatically
Trusted by hundreds of high-performance service & sales teams
Why choose Mirage
Unlike third-party telephony platforms, Mirage is embedded in Salesforce and connects natively to Teams, cutting out extra systems and reducing complexity.
No extra phone system required
Mirage lets you use Microsoft Teams as your only phone system. You won't have to buy or switch to a new platform just to logs calls in Salesforce.
No more jumping between tools
With Mirage, reps handle everything right in Salesforce. No switching between apps or copying data from Teams into the CRM.
A fraction of the cost of full phone systems
Mirage connects Salesforce and Teams without adding another system in between—so you get the features you need at one-third the cost.
How it works
Handle calls and follow-ups without leaving Salesforce
Reps can click any number in Salesforce to start a Teams call without switching screens. When the call ends, Mirage prompts them to log notes, outcomes, and next steps keeping your CRM organized.
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See the right record instantly when making or receiving a call
When someone calls, the right Salesforce record pops up instantly showing customer name, past interactions, open cases, and SLAs. For outbound calls, records pop up as you dial, helping sales personalize every conversation.
Book a demoAutomatically log every call detail
Calls are instantly logged in Salesforce with outcomes, transcriptions, notes, and metrics—linked to the right contact, account, case, or opportunity. So every interaction is recorded, easy to find, and actionable.
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Automate outbound campaigns & customer follow-ups
Convert missed calls and prospect lists into automated call sequences with one click. The Campaign Dialer instantly queues calls, keeping sales teams focused on prospecting and service teams on customer follow-ups.
Book a demoTrack sales performance with real-time analytics
Track call volume, duration, missed calls, conversation rates, and more inside Salesforce with prebuilt dashboards. Easily spot trends, refine strategies, and analyze performance by rep, campaign, or segment.
Monitor calls & assist agents in real-time
Track live call activity inside Salesforce with the Live Agent Dashboard. See who’s on a call, in a meeting, or available. Supervisors can listen in, join calls to assist, and track inbound, outbound, and queued calls—all in real time.
Pricing
Starts at 15 users minimum
Microsoft Teams Calling Inside Salesforce
Automatic Caller Lookup in Salesforce
Click-to-Dial from Salesforce
Automatic Call Logging
Campaign Dialer
Live Agent Dashboard
Reporting & Analytics
Everything in Essential, plus:
Microsoft Teams Meeting Sync in Salesforce
Link MS Teams Call Summaries & Transcriptions to Salesforce
Supervisor Features (Barge-In, Listen, Whisper)
Call Logging for Unavailable Users
Call Logging for Abandoned Calls in Queues
Turn Microsoft Teams into your all-in-one phone system
Learn how top companies use Mirage to streamline sales and customer service with Microsoft Teams and Salesforce.
Get expert advice tailored to your use cases
Discuss pricing options
Take the best path to get started
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